JAN PENETRATION OF MOBILE BANKING 2019 PERCENTAGE OF INTERNET USERS THAT ACCESSES BANKING SERVICES VIA A MOBILE DEVICE 74% 71% 68%68% 66%66% 64%64% 61%61%61%60% 57%57%57%56%54% 54%54% 53%52%52% 51%51%51%51%51%50% 48%47% 45%43%43% 41% 41%40%40% 35% 28%28% 24% global web index Y A A A E A L A . A A A K S A A S . . A L A E Y E A Y T D N I R D I I E I I I G D N I O K N D M A M I L I D P N E E C E S N Z S . L R E D D . I N . A N D C N Y N K I R N A D B N N A B C U A A S U R I I A S N A D Y O I A E . A A N I A N . I T G T N S A P A R R P A H R R N A O A I M X P A N S T W I A G L E F O A L U I R L M W L U G U A U L A I U A B N T I E N A S T L T N M E J A K L A C K E PP O L U D R R R A W T S A R N I A A O E E R E L E R A G E O L L M R I F H S H H Z D U I G I E I T C E P V B A O G R Z E T T T M N A D D H O P R O T G I N U N P C H I U U S W I O T A O O E A E W W S S N S H N S 202 SOURCE: GLOBALWEBINDEX (Q2 & Q3 2018). FIGURES REPRESENT THE FINDINGS OF A BROAD SURVEY OF INTERNET USERS AGED 16-64.